Refund Policy

This policy covers fees paid for Featured Profile upgrade plans on MagulYaluwo. It does not govern payments made directly between Clients and Freelancers for booking services — those are private transactions and MagulYaluwo has no involvement in, or liability for, such payments.

2.1 Pending Request Cancellation

If your Featured Profile upgrade request has not yet been approved by an administrator, you may request a cancellation and receive a full refund. Contact us at billing@magulyaluwo.lk with your request ID before approval.

2.2 Rejected Requests

If your upgrade request is rejected by our administrators after your payment reference has been verified, you will receive a full refund to your original payment account within 7–14 business days.

2.3 Platform Downtime

If the MagulYaluwo Platform experiences unplanned downtime of 48 continuous hours or more during your active featured period, you are entitled to a pro-rated credit or extension for the period of downtime. This does not apply to scheduled maintenance, which will be announced in advance.

2.4 Duplicate Payments

If you accidentally submitted the same payment twice and both were approved, contact us immediately. The duplicate amount will be refunded in full.

Refunds will not be issued in the following circumstances:

• Change of mind: Once a Featured Profile upgrade has been approved and activated, no refund will be issued for any remaining unused days if you change your mind
• Partial period: If you choose to stop using the Platform before your featured period expires, no pro-rated refund is provided for the unused portion
• Account suspension: If your account is suspended or terminated due to a violation of our Terms & Conditions, any remaining featured period is forfeited with no refund
• Fraudulent payment references: If an investigation determines the submitted payment reference was false or fraudulent, no refund will be issued and the matter will be referred to appropriate authorities
• Late requests: Refund requests made more than 30 days after the payment date will not be considered

Step 1 — Contact Us

Email billing@magulyaluwo.lk with the following information:

• Your registered name and email address
• Your upgrade request ID (visible in your dashboard)
• Bank transfer reference number you submitted
• Reason for the refund request
• Your bank account details for the refund transfer

Step 2 — Review

We will review your request within 3 business days and notify you by email of our decision.

Step 3 — Refund Transfer

Approved refunds are processed as a bank transfer to your provided account within 7–14 business days. We are not able to refund to a different bank account than the one from which the payment was originally made, unless exceptional circumstances are documented.

All refunds are issued in Sri Lankan Rupees (LKR). MagulYaluwo is not responsible for any bank transfer fees, currency conversion fees, or other charges your bank may apply when processing the refund. The refunded amount will equal the original LKR amount paid, less any applicable fees that cannot be recovered by us.

If you are not satisfied with our decision on your refund request, you may escalate the matter by emailing hello@magulyaluwo.lk with "Refund Dispute" in the subject line. We aim to resolve all disputes within 14 business days.

Unresolved disputes may be referred to the relevant consumer protection authority in Sri Lanka or addressed through the dispute resolution process outlined in our Terms & Conditions.

• Billing & refunds: billing@magulyaluwo.lk
• General enquiries: hello@magulyaluwo.lk
• Phone: 071 3 555 556 (Mon–Fri, 9 am – 5 pm Sri Lanka time)